How Express Mondor Improved Its Fuel Economy by 37 PercentFreightliner Trucks Severe Duty Newsletter
"Many, many salesmen have come here in 50 years, but they never found a way to touch our hearts. Christian came with an idea and more options, and that’s the way we like to work. The most important thing is the relationship between the customer and the dealer. We believed in Christian, and we believe in Freightliner." — Billy Mondor, Vice President of Express Mondor
In the transportation industry, fuel economy plays a big role in controlling your Real Cost of OwnershipSM and profitability. Express Mondor is a specialized hauling company for wide loads and heavy machinery, and they found that the right engine can make all the difference.
Express Mondor of Québec is a family-owned and operated business that purchased the same brand of trucks for more than 50 years. Then, Christian Bazinet, a sales representative of Globocam Montréal, Inc., came in with a new brand and a new idea to benefit their business: a Freightliner® 122SD with the Detroit DD13 engine. This engine provides up to 470 horsepower with BlueTec® SCR emissions technology, amplified common rail system (ACRS™) and a cooling system with shorter fan times to optimize fuel management and increase fuel efficiency.
Within two to three months of trying a Freightliner 122SD with the Detroit DD13 engine, Express Mondor noticed a considerable improvement in fuel economy. Previously, the company’s trucks turned in around a 6.57 MPG, but since switching to Freightliner, they run at 9 MPG. That’s a 37 percent increase in fuel economy.
“Many, many salesmen have come here in 50 years, but they never found a way to touch our hearts,” said Billy Mondor, vice president of Express Mondor. “Christian came with an idea and more options, and that’s the way we like to work. The most important thing is the relationship between the customer and the dealer. We believed in Christian, and we believe in Freightliner.”
In addition to the great customer service Express Mondor receives at home, Freightliner’s extensive dealer network protects them on the road. While headquartered in Québec, 90 percent of their transports are to the U.S. Other truck companies may have two or three dealerships in each state, but Freightliner has more extensive service coverage, including Elite Support℠ and Express Assessment.
“When you break down on the side of the road, you have many options and can fix the truck as quickly as possible. It’s just not the same dealer network,” said Mondor. “Freightliner has more dealers and more services, plus the option of Detroit Connect Virtual Technician®.”
Detroit Connect Virtual Technician is an integrated remote diagnostic system that sends emails to service technicians to alert them of faults before, during, and after they occur. Mondor says that while at first glance the service may seem expensive, it turns out to be really cheap.
“We can follow the truck every day, every month, and if we have a breakdown we can try to fix it right away. We save time and money,” said Mondor.